We saw Susan's name on one of her signs and decided to call her to list our home. I have never regretted that decision as Susan was very professional, knowledgable, friendly and honest. When showing our home she suggested ways to improve the experience for the buyers and increase our chances of  selling. Susan kept in touch with us during the entire selling and closing process. We always knew what was going on. Whenever we had questions, Susan responded to us quickly. Susan is very personable and very easy to talk to. We always got the sense she was listening to us when we told her our wants and needs. Susan cared for us as people, not just as clients. Susan also helped us find our new home. We strongly recommend Susan.

It was great working with Susan to buy a home. She is super knowledgeable about the North Central MA area and is very responsive to email, phone, and texts. She did a number of things that exceeded our expectations: 1) Because we began searching for a home in the winter when inventory was lower,  she identified houses that had been taken off the market and contacted their owners to see if they were interested in selling. 2) She was able to get a contractor and electrician in on short notice after our inspection to price out some repairs, which helped us to negotiate a few items with more clarity. 3) On our walk-through the day before our closing, we found a large shed in disrepair that had been buried in the snow during our first viewing. She was able to work with the seller's agent to remove it from the property that very day (at the seller's cost).